Help - Car & Driving
After I join AAA, can I immediately call for service - or is there a waiting period?
Basic AAA coverage benefits are available immediately to members upon joining.
Will my RV, Motorcycle or Bicycle be covered by AAA?
For vehicle's with more or fewer than four wheels (large motorhomes, campers, travel trailers, and motorcycles), AAA offers an additional membership rider for Plus and Premier memberships to cover RVs and Motorcycles.
Towing Reimbursement / Alternate Service
If you obtain roadside assistance where AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership.
Mobile Battery Service
A battery boost will be provided in an attempt to start your vehicle. All-inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.
Cancel or Check the Status of Your Roadside Service Call
You can look up the status and also cancel your road service call online using these steps.
Annual Service Call Allowance
In an effort to increase the quality of AAA Emergency Roadside Assistance and decrease delays, each member will be entitled to a maximum of four (4) free service calls per year.
Emergency Repair & Payment for Emergency Repair
Your personal check, valid credit card or debit card will be accepted by AAA facilities providing emergency road service or repairs for AAA members, up to $250. Call AAA for further assistance.
Eligible Vehicles
Service applies to all properly licensed four-wheeled motor vehicles of the passenger, pleasure or recreational type (vans, campers and motor homes) regardless of license plate designation- -if those services can be safely delivered.
Vehicle Extrication/ Winching
Your vehicle will be extricated/ winched when it can be safety reached from a normally traveled or established and maintained thoroughfare.
Fuel Delivery
A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station.
Locksmith Service & Locksmith Reimbursement
If your keys are locked inside the vehicle, service will be sent to gain entrance.
Optional RV/ Motorcycle Coverage
The AAA RV Rider is an optional benefit that can be added, for a fee, to AAA Plus or AAA Premier.
Premier Used Car History Info
Premier members receive up to two free vehicle history "Car Fax" reports per membership year.
Scope of Service
When your vehicle cannot be made operable upon providing the services listed in Your Guide To AAA Services booklet, we will assist you in finding the nearest open repair shop.
How do I replace my battery that is under warranty?
All AAA Battery Warranty services must be placed through (800) AAA-HELP in order to have a qualified AAA Battery Technician honor the AAA Battery Warranty.
If I require two different services at the same time, will I be charged for two different Roadside Assistance calls?
Provided that you request more than one service at the time of your initial call for Roadside Assistance, your AAA membership should cover both services under the same service call.
Is Emergency Roadside Assistance available during special weather and emergency conditions?
AAA takes special measures to prepare for unusual weather conditions. However, the volume of service calls during extreme weather or poor road conditions can cause delays.
What is the limit of Roadside Assistance calls for my membership?
Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year.
What number do I call for help when I'm out of town?
Call (800) 222-4357. Wherever you are in the U.S. and Canada, your call will be dispatched to a nearby AAA/CAA affiliated service facility that can help you 24 hours a day, 365 days a year.
Where do I submit a question, comment or complaint?
We want to hear from you. Please call us any time at (800) 836-2582 or send us a message using the below form.
Can I check the status on an existing emergency Roadside Assistance call?
Yes, you may check the status of your call by visiting your Roadside Assistance queue on AAA.com. You may be asked to login.
How do I request Roadside Assistance and what does it cover?
If you need emergency road service in the U.S. or Canada, call (800) 222-4357, or you can request service online or via the AAA Mobile App.
Need a Replacement 5-Hour Certificate?
Questions regarding pre-licensing and our 5-hour course? Learn more.
Damage Claim Form
In the event that you (“Member”) wish to file a claim for damages arising from a roadside assistance service request, please download and complete the form below as soon as possible following your service request.